The college reserves the right to revoke employment when work, conduct, or attitude is unsatisfactory, regardless of financial aid work study status. Should your employment be revoked for any of these reasons, you will not be offered alternate employment. Should you fail to comply satisfactorily with the requirements of your employment agreement the following disciplinary action will be pursued by your supervisor. Certain actions can result in immediate suspension or termination such as falsifying a timesheet.
Verbal reprimand
Written warning
Suspension (1-2 weeks)
Termination
Provide high-quality customer service to library patrons
Basic research assistance
Record transactions in LibAnalytics
Attend trainings
Make it Count
Make eye contact with people in the lobby and offer to assist anyone who looks as if they need it.
Your homework or conversation should not come before your job.
On Time, Ready to Work
Call the desk phone (704-894-2331) as soon as you know you are running late to your shift (even if it is just a few minutes).
If no one answers the phone, try slack, text Meggie, or email Meggie.
Personal Device Use
You may have your cell phone at the desk but please refrain from taking calls and having extended text conversations. Please do not leave your phone on the desk when working with a patron.
If you need to make a call, please do it away from the desk and inform the supervisor on duty so that we can cover for you if necessary.
Please no headphones or video while on shift.
Food
It's okay to take a snack break, but please do so away from the desk.
Friends
Davidson is a small enough community that friends and familiar faces are bound to stop by the desk. Be sure to address that you are at work and can continue longer conversations later.
