Be an Ambassador for the Library
Affirm that We Can Help
You're a student first!
It's okay to do your homework. Be sure to check if there are any priority tasks to complete during your shift.
Make it Count
Make eye contact with people in the lobby and offer to assist anyone who looks as if they need it.
Your homework or conversation should not come before your job.
On Time, Ready to Work
Call the desk phone (704-894-2331) as soon as you know you are running late to your shift (even if it is just a few minutes).
If no one answers the phone, call Jon (828-545-4176), Meggie (828-582-0753), or Jason (704-894-3051)
Personal Device Use
You may have your cell phone at the desk but please refrain from taking calls and having extended text conversations. Please do not leave your phone on the desk when working with a patron.
If you need to make a call, please do it away from the desk and inform the supervisor on duty so that we can cover for you if necessary.
Please do not use your personal computer at the desk. You can use the laptops at the desk for any homework.
Please no headphones or video while on shift.
It's okay to take a snack break, but please do so away from the desk.
Davidson is a small enough community that friends and familiar faces are bound to stop by the desk. Be sure to address that you are at work and can continue longer conversations later.
Referral > misinformation
It’s better to refer for a complete and accurate answer than it is to give a quick, inaccurate answer. Refer and learn until you are comfortable and confident with the answer.
|1-1 exchange of a shift; you give up a shift/partial shift and you take someone else's hours to make up for it.||1-0 exchange; you give up a shift, but do not cover the sub's hours for a complete swap||No show or no sub found|
5 substituted absences
1 unannounced absence before verbal reprimand
Substituted absence=filled a substitute, or gave prior notice after attempts to get substitution failed
You are responsible for finding a substitute.
We are always open to discussing whether the shift works for you if you cannot make your shift consistently.
The college reserves the right to revoke employment when work, conduct, or attitude is unsatisfactory, regardless of financial aid work study status. Should your employment be revoked for any of these reasons, you will not be offered alternate employment. Should you fail to comply satisfactorily with the requirements of your employment agreement the following disciplinary action will be pursued by your supervisor. Certain actions can result in immediate suspension or termination such as falsifying a timesheet.
Suspension (1-2 weeks)
Provide high-quality customer service to library patrons
Basic research assistance
Record transactions in LibAnalytics