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Electronic Resources Help Guide: Common Errors

Common Electronic Resource Issues

Occasionally issues may keep you from accessing electronic resources.  Some things you can try to troubleshoot the problem:

  • Access to Davidson electronic resources uses the campus wide Single Sign On system.  If the Single Sign On page is not working please contact T&I. This may be because of a change in their system or an issue with Duo.  If you contact T&I support at helpdesk@davidson.edu should be able to troubleshoot the issue.
  • If it is not a Single Sign On issue, try clearing the cache and deleting cookies in your browser.  Don't know how to do this?  Google "clear cache" or "delete cookies" and the name of your browser.  You can also try using “incognito mode” or “private browsing mode” (depending on your browser), which should allow you to try that browser without clearing the cache. If it works, then you know that clearing the cache and deleting cookies should be effective.
  • Try another internet browser, such as Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.
  • Common Issue with Electronic Resource downloads:
    • File missing: docs/suspend. htm
      • This message occurs when a large amount of data is downloaded in a short amount of time. This protection is put in place by publishers and third party vendors to prevent excessive downloads. Limits reset after 30 mins to an hour.
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